Refund & Cancellation Policy
Last Updated: August 11, 2026
This Refund & Cancellation Policy explains the rules that apply to purchases, course enrolments, subscriptions, cancellations, and refund requests made through Bonjour With Reshma (“Bonjour With Reshma”, “we”, “us”, or “our”).
This policy forms part of our Terms & Conditions. By purchasing or enrolling in a course, subscription, or other Service, you acknowledge that you have read and agreed to this policy.
Nothing in this policy is intended to limit any rights or protections you may have under applicable consumer protection legislation.
1. Courses and Digital Products
Bonjour With Reshma provides digital educational content, including online courses, lessons, videos, worksheets, exercises, quizzes, downloadable materials, and other learning resources.
Because digital content may become available immediately after purchase, refund eligibility may be affected once access to the content has been provided or the content has been downloaded.
Unless otherwise stated on the applicable course or product page:
Digital courses are generally non-refundable once course access has been provided.
Downloadable digital materials are generally non-refundable once they have been made available for download or downloaded.
Purchasing a course does not create a right to a refund simply because the course has not been completed.
Failure to use or complete a course does not automatically qualify for a refund.
Where a specific course or product has its own refund terms, those terms will apply to that purchase.
2. Refund Periods
If a particular course, product, or Service is advertised as having a refund period or satisfaction guarantee, the terms of that specific offer will apply.
Any applicable refund period will be clearly identified at the time of purchase.
If no refund period or satisfaction guarantee is stated, the general provisions of this policy apply.
3. Subscription Services
Some Bonjour With Reshma Services may be offered through recurring subscriptions.
When you purchase a subscription, your subscription may automatically renew at the applicable billing interval unless you cancel it before the next renewal date.
You may cancel your subscription at any time using the cancellation option available through your account, where provided, or by contacting us.
Cancellation of a Subscription
Cancelling a subscription generally:
Stops future automatic renewals
Prevents future recurring charges
Does not automatically refund amounts already paid
Does not necessarily terminate access immediately
Unless otherwise stated, you may continue to have access to the applicable subscription Service until the end of the billing period that has already been paid for.
4. Refunds for Subscriptions
Subscription payments are generally non-refundable once a billing period has begun, except where:
A refund is specifically offered for the applicable subscription;
We determine that a refund is appropriate;
A duplicate or erroneous charge has occurred;
The payment was unauthorized and is confirmed as such;
A refund is required under applicable law; or
Another circumstance described at the time of purchase applies.
Cancelling a subscription does not, by itself, create an entitlement to a refund for the current billing period.
5. Duplicate or Incorrect Charges
If you believe that you have been charged more than once for the same purchase, or that an incorrect amount was charged, please contact us as soon as possible.
We may investigate the transaction and, where appropriate, issue a correction or refund.
6. Unauthorized Transactions
If you believe that a transaction was made without your authorization, please contact us promptly.
We may request information reasonably necessary to investigate the transaction.
Where appropriate, we may also recommend that you contact your payment provider or financial institution.
7. Failed or Declined Payments
If a payment fails, is declined, reversed, or otherwise cannot be processed, access to the applicable paid Service may be restricted until payment has been successfully completed.
We are not responsible for fees or charges imposed by your bank, credit-card provider, or payment provider.
8. Promotional and Discounted Purchases
Courses, subscriptions, and other Services may occasionally be offered at promotional or discounted prices.
Unless otherwise stated, promotional or discounted purchases are subject to the same refund and cancellation rules as the applicable standard purchase.
Certain special offers may have separate refund conditions. If different conditions apply, they will be disclosed at the time of purchase.
9. Course Access and Refund Requests
Where a refund request is submitted after course access has been provided, we may consider factors including:
Whether the course has been accessed
The amount of course content accessed
Whether downloadable materials have been downloaded
The applicable refund terms
The reason for the request
The date of purchase
Any applicable legal requirements
Submission of a refund request does not guarantee that a refund will be approved.
10. Technical Problems
We understand that technical problems may occasionally interfere with access to online learning materials.
If you experience a technical problem that prevents you from accessing a purchased Service, please contact us before requesting a refund.
Where reasonably possible, we will attempt to resolve the problem or restore access.
Technical problems that can reasonably be corrected may not automatically qualify for a refund.
If we are unable to provide reasonable access to a purchased Service due to a problem on our side, we may, depending on the circumstances:
Restore access
Extend your access period
Provide an alternative solution
Issue a partial or full refund where appropriate
Nothing in this section limits any rights you may have under applicable law.
11. Course Changes or Discontinuation
We may occasionally update, modify, replace, or discontinue courses, lessons, features, or other Services.
If a significant change or discontinuation materially affects a Service that you have already purchased and we are unable to provide a reasonable alternative, we may consider an appropriate remedy, which may include an extension, replacement access, credit, partial refund, or full refund where appropriate.
Any remedy will depend on the circumstances and applicable legal requirements.
12. Refund Request Process
To request a refund, please contact Bonjour With Reshma using the contact information provided on our website.
Please include:
Your full name
Email address associated with your account
Course, subscription, or product purchased
Date of purchase
Reason for the refund request
Any relevant transaction or order information
Providing accurate information helps us process your request more efficiently.
We may request additional information to verify the purchase and your identity.
13. Refund Review
Refund requests are reviewed individually based on the applicable purchase terms and this policy.
We may consider:
The applicable refund period
Whether course access was provided
Whether digital materials were downloaded
Whether the Service has been substantially used
The reason for the refund request
Whether the purchase was promotional
Any technical issues involved
Applicable consumer protection laws
We will communicate the outcome of the refund request after review.
14. Approved Refunds
If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank, credit-card company, or payment provider.
Bonjour With Reshma does not control the processing time of third-party financial institutions.
15. Access After a Refund
If a refund is approved for a course, subscription, or other digital Service, access to the refunded Service may be removed or suspended.
You must not continue using, downloading, copying, or distributing refunded course materials after your access has been terminated.
Where applicable, you may be required to delete downloaded copies of refunded digital materials.
16. Cancellation by Bonjour With Reshma
We reserve the right to suspend or terminate access to a course, subscription, account, or other Service where permitted under our Terms & Conditions.
This may occur where, for example:
These Terms are violated
Payment obligations are not satisfied
An account is used fraudulently
Course materials are unlawfully shared or distributed
Our website or Services are abused
Unauthorized access is attempted
We are required to do so by law
Termination due to a violation of our Terms does not automatically entitle the user to a refund.
17. Cancellation Before Course Access
If you request cancellation before access to a digital course or product has been provided, we may be able to cancel the purchase and issue a refund, subject to the applicable purchase terms.
Once digital access has been provided, the refund provisions applicable to digital content will apply.
18. Consumer Protection Rights
This policy does not exclude, restrict, or replace any rights you may have under applicable Canadian or British Columbia consumer protection legislation.
Where applicable law provides a right to cancel a purchase, receive a refund, or obtain another remedy, those legal rights will continue to apply regardless of the provisions of this policy.
If a provision of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail.
19. No Refund for Educational Results
A refund will not ordinarily be provided solely because a student:
Did not achieve a particular grade
Did not reach a particular French proficiency level
Did not pass an examination
Did not receive a desired interview or employment outcome
Did not receive an immigration-related outcome
Did not complete the course
Did not achieve a particular personal learning goal
Bonjour With Reshma provides educational resources and does not guarantee a particular educational, professional, examination, immigration, or other outcome.
20. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
When changes are made, we will update the “Last Updated” date at the top of this page.
Changes will not retroactively remove refund rights that have already been established under applicable law or the terms applicable at the time of purchase.
21. Contact Us
If you have questions about a refund, cancellation, subscription, purchase, or this policy, please contact Bonjour With Reshma using the contact information provided on our website.
Bonjour With Reshma
British Columbia, Canada
Refund & cancellation inquiries: Please use our website’s contact form or the contact information provided on the website.
By purchasing or enrolling in a Bonjour With Reshma Service, you acknowledge that you have reviewed this Refund & Cancellation Policy and understand the applicable cancellation and refund conditions.